PROMISE (PROactive Management of Integrated Services and Environments) wins National Patient Experience Award

PENNA award

CLAHRC funded project PROMISE run by Cambridgeshire and Peterborough NHS Foundation Trust (CPFT) was selected as winner of the highly competitive ‘Strengthening the Foundations’ category at Patient Experience Network National Awards (PENNA).

PROMISE listed over 200 ‘bottom-up front-line’ initiatives in 2014 – 15. Enhancing patient experience has had a clear impact on Physical Interventions with a 40-50% decline in incidence. Assaults on staff fell by over 50 per cent with 210 assaults reported in 2014/15 compared with 451 in 2013/14.

Co-founders Sarah Rae and Manaan Kar Ray (left) accept the award.

Other Insights from the PROMISE Journey:

  • Patient is not in the way, patient is the way. Creating reflective space for staff in which they can see how they might come across when they are extremely stretched will do miracles to enhance patient experience.
  • Staff dislike involvement in physical interventions as strongly as patients, a sensitive non-judgemental stance will uncap tremendous front-line innovation.
  • Incidents are the tip of an iceberg, tackling antecedents creates a step change in patient experience and prevents incidents from happening in the first place.

“To be a finalist in itself was a great achievement, but to win against all other health disciplines shows how mental health can lead the way. Well done PROMISE.”   Aidan Thomas, Chief Executive of CPFT

For further information about the PROMISE project please click here or visit the PROMISE global website.


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