Annual Symposium of the Applied Social Science Group

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Annual Symposium of the Applied Social Science Group

4th December 2019, 16:00 – 18:00; Cambridge Institute of Public Health, Forvie Site, Robinson Way, Cambridge

  • Exploring healthcare staff responses to patient complaints
  • How perspectives from social sciences can help address practical questions of healthcare improvement

16:00 Welcome: Dr Robbie Duschinsky, Head of the Applied Social Science Group within the Primary Care Unit and Director of Studies in Sociology at Sidney Sussex College, University of Cambridge with Chair and Discussant, Dr Graham Martin, Director of Research, THIS Institute

16:05 ‘Patient feedback, hospital defensiveness and the possibilities for organizational learning’ Speaker: Alex Gillespie, Associate Professor, Department of Psychological and Behavioural Science, London School of Economics

16:35 ‘Staff Making Sense of ‘Patient Complaints’: interview and ethnographic findings from 8 NHS services’ Speaker: Dr Mary Adams, Senior Research fellow, King’s College London

17:05 Response from Dr Graham Martin, Director of Research, THIS Institute

17:30 Questions and discussion

18:00 CLOSE

Learn more about this event and register

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